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Managed Services & Outsourcing

RingCentral drills down the opportunities for AI to revamp customer interactions

Ashee Pamma - March 8, 2024

Cybersecurity top revenue driver for bulk of MSPs, Kaseya report finds

Paul Barker - March 5, 2024

As Broadcom sells its EUC Division, frustration mounts for many

Paul Barker - February 26, 2024

GreenLake takes centre stage at HPE Discover, CEO introduces Silicon on Demand with Intel

Lynn Greiner - June 24, 2021

HPE CEO Antonio Neri dedicated virtual stage time to the company's edge to cloud platform, GreenLake, during his Discover conference keynote this week, with a series of announcements further broadening its scope.

Coffee Briefing, June 15, 2021 – Cisco unveils hybrid cloud goodies; GoDaddy upgrades; Mississauga’s smart city update

Pragya Sehgal - June 15, 2021

Cisco unveils a host of hybrid cloud goodies, GoDaddy announces a bunch of upgrades and integrations, and Mississauga's smart city's ambitions take another step forward.

Cisco unveils Webex Suite, combines meetings, calling, messaging, and events

Alex Coop - June 10, 2021

Cisco’s Webex platform has unveiled more than 800 new features since September, but when asked which one has experienced the greatest adoption, Jeetu Patel’s answer was a bit unexpected.

Coffee Briefing, June 1, 2021 – Big tech and biometric data; updates from CompTIA, CENGN; and more

Pragya Sehgal - June 1, 2021

Our latest Coffee Briefing features Canadian feedback about big tech and how they handle biometric data, updates from CompTIA and CENGN, and much more.

Coffee Briefing, May 18, 2021 – KPMG seeks Canada’s next unicorn, AWS and Azure top cloud rankings, and more

Pragya Sehgal - May 18, 2021

KPMG seeks Canada's next unicorn, AWS and Azure top cloud rankings, and more news from the past week you might have missed.

Coffee Briefing, May 11, 2021 – Survey reveals hybrid cloud challenges, a new IaaS player enters Canada, and a podcast roundup

Pragya Sehgal - May 11, 2021

A roundup of the latest reports analyzing hybrid cloud and cybersecurity challenges, plus a new IaaS player enters the Canadian market.

One-third of organizations question IT infrastructure supporting remote workforce, says BlackBerry report

Tom Li - May 10, 2021

The remote workforce will continue post-pandemic and organizations want better tools to secure their dispersed workforce.

PayIt may not gain expected adoption with Toronto’s online payment contract, says SQL CEO

Alex Coop - May 6, 2021

The CEO of SQL Power Group says if the vendor chosen to modernize city hall's online payment systems abandons the project due to poor adoption, it could lead to an unlicensed city "scrambling and with no solution."

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Broadcom drops bombshell with ‘termination notice’

RingCentral drills down the opportunities for AI to revamp customer interactions

IT service management is key to enterprise digital transformation, says new BMC report

As Broadcom sells its EUC Division, frustration mounts for many

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3 routes tech CEOs can take to expand RPA services

Gartner - June 14, 2023

The robotic process automation (RPA) services market is highly competitive. New RPA services customers often purchase low-spend, low-profit engagements like RPA implementation, but more...