Infrastructure

The focus of customer relationship management (CRM) investments has typically been to collect data generated across channels (operational CRM). That will change in 2004. According to a recent report, upcoming CRM investments, so-called "analytical CRM" will help executives make sense of

Following the storage market is like watching a three-ring circus: It's never boring, but there's so much happening, it's easy to miss part of the action.

Still bruised by its Y2K purchases and recovering from this year's SARS crisis, the CIO of several London hospitals says the current outlook for her IT recovery plan is bright.

Dell Canada Inc. officially opened its Executive Briefing Centre North at its Toronto headquarters last month - a move it hopes conveys to enterprises that it is dedicated to IT.

After being slapped with a lawsuit for "slander of title" by the SCO Group Inc. on Tuesday, Novell Inc.'s CEO Jack Messman on Wednesday declared the company would defend itself against the suit and win, citing the suit as evidence that SCO is losing the war it launched against Linux when it filed suit against IBM for allegedly infringing upon its Unix patent.

Microsoft Corp. on Friday plans to announce changes to a licensing program for software communications protocols it created as part of its landmark antitrust settlement with the U.S. government, the company said Wednesday.

Leading the trend to combine both IT and physical security the Department of Employment and Workplace Relations (DEWR) has rolled out a million-dollar smartcard solution to more than 2,000 employees.

Wal-Mart Stores Inc. isn't the only major retailer to issue an RFID edict to its top suppliers.