Infrastructure

Users of Microsoft Corp.'s Office System products released in October can expect the first service pack for the software in late June, Microsoft said Friday.

When people look back at 2003, some might see it as the beginning of an economic recovery that sparked renewed growth in the IT and telecom industries. However, there are numerous indicators that these industries are not only experiencing renewed life, but are fundamentally recreating themselves.

Network Appliance Inc. on Monday announced two new network attached storage (NAS) appliances, some new solutions and broader partnerships with Veritas Inc., Cisco Systems Inc., and FileNet Inc. to help its customers deploy best-of-breed storage solutions, the company said.

The focus of customer relationship management (CRM) investments has typically been to collect data generated across channels (operational CRM). That will change in 2004. According to a recent report, upcoming CRM investments, so-called "analytical CRM" will help executives make sense of

Following the storage market is like watching a three-ring circus: It's never boring, but there's so much happening, it's easy to miss part of the action.

Still bruised by its Y2K purchases and recovering from this year's SARS crisis, the CIO of several London hospitals says the current outlook for her IT recovery plan is bright.

Brian Dunphy probably hasn't seen every computer security mistake under the sun, but those he remembers are doozies.

Expects active archiving software to save it money and improve database performance, but privacy compliance will likely require additional tools.