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Cisco contact centre survey reveals pain points

During these days of lockdown, contact centres are a company's lifeline for customers, and they're of necessity rapidly evolving.

AMD releases new mainstream Ryzen 3 processors and B550 chipset

AMD's new processors and chipset target the mainstream

Three quarters of end-of-life equipment not being recycled and ‘enterprises aren’t paying due attention’ says new report

Only 24 per cent of end-of-life IT equipment is being sanitized and reused, despite 83 per cent of organizations having a corporate social responsibility (CSR) policy in place, revealed new research launched by Blancco Technology Group, a British global provider of mobile device diagnostics and secure data erasure solutions.

A third of Canadians experiencing slower internet according to CIRA

CIRA says a third of Canadians are experiencing degraded internet performance due to people working from home.

Apple updates the affordable iPhone SE in 2020

Apple's new budget iPhone SE features A13 Bionic SoC, updated camera, and sleeker looks

IDC says PC shipments saw 10% decline in Q1 2020, ‘decimating’ Canadian resellers

Despite soaring demands for PCs from employees looking to work from home, not to mention the thousands of consumers seeking beefy gaming PCs to keep themselves entertained, IDC says global PC shipments saw a nearly 10 per cent decline in the first quarter of 2020.

TekSavvy asks for emergency relief from CRTC

TekSavvy calls upon the CRTC to implement emergency measures to sustain its operation.

Oracle launches second Canadian cloud region in Montreal

Oracle has announced a new second-generation cloud region in Montreal, following the launch of its Toronto cloud region last year.

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No slowdown in sight for dynamic tech hub in Mississauga

Did you know that Mississauga is home to nearly 1,000 IT companies? Not many do. Perfectly situated between Toronto and Waterloo in Canada’s Innovation...

Know yourself as well as you know your enemy

While not new, asymmetric warfare – in which a force employs proxy battles, disinformation campaigns, and other nontraditional and thus unpredictable tactics – remains...

Critical infrastructure is the new front line

By Rick Peters Threat actors eager to maximize disruptions and payouts have a new and compelling target – critical infrastructures such as factories, transportation networks,...

Investing in your network infrastructure: The key to ensuring future growth for Canadian companies?

Telstra and Pulse (a 30,000-member online IT community) recently surveyed 100 technology decision-makers at Canadian companies to understand their network infrastructure priorities. They uncovered...