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ServiceNow’s Update: GenAI’s Role in IT Service and Hyperautomation

It has been a busy year for ServiceNow when it comes to generative AI (GenAI) development, something not lost on company chairman and chief...

Canadian CIOs Decipher Generative AI’s Business Impact

Generative AI is changing the nature of the human-machine relationships, and the CIO is in a unique position to help organizations find opportunities by...

VR is changing customer care for Hydro One

Hydro One, an Ontario electricity transmission and distribution provider, has partnered with VR Vision, a virtual reality technology company, to transform the training experience...

Canadian small businesses optimistic about the future: report

Small Canadian businesses are feeling very optimistic about their future, according to Scotiabank’s fourth Path to Impact report. The report says 66 per cent...

Coffee Briefing Oct. 10 – AI chatbot ChatGPT reshapes workplace norms amidst trust challenges: report; Meeranda’s human-like AI joins Amazon’s AWS build accelerator; iClassifier...

Coffee Briefings are timely deliveries of the latest ITWC headlines, interviews, and podcasts. Today’s Coffee Briefing is delivered by IT World Canada’s editorial team! Missed...

Robert Half Canada unveils 2024 job market report

Robert Half Canada, a talent solutions provider, has released its 2024 salary guide, offering a comprehensive analysis of the current job market. The report...

Zoom expands beyond meetings, takes on Google and Microsoft with Zoom Docs

At Zoomtopia yesterday, Zoom debuted a series of offerings, including Zoom Docs, AI-powered customer service tools, a beefed-up chatbot, and more hybrid work collaboration...

Forrester reports cloud trends for 2023

A recent Forrester Research report has revealed the top 10 trends shaping the cloud industry this year. Not only are companies trying to keep...

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Staying protected and compliant in an evolving IT landscape

Canadian businesses have changed remarkably and quickly over the last few years. Business leaders across the country have had to address hybrid work, with many...

Thriving amid Canada’s tech talent shortage

With today’s tight labour market, rising customer demands, fast-evolving cyber threats and shifting regulatory requirements, it’s harder than ever to find and maintain all...

ADaPT connects employers with highly skilled young workers

Help wanted. That’s what many tech companies across Canada are saying, and research shows that as the demand for skilled workers increases, hiring good...

Knowing When to Pivot

Tehama, a desktop as a service (DaaS) company, helps enterprises create cloud-based virtual offices, workrooms, and desktops anywhere in the world. The pandemic came...