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Payback time for ITIL

A vast majority of executives involved in ITIL initiatives believe that the guidelines have produced benefits; however, few can quantify those gains in terms of cost savings or quality improvements. As a result, many are questioning their investment in the best-practice guidelines

No patch for Excel zero-day flaw next week

Microsoft will deliver three critical security patches on Tuesday but there's still no fix for Excel vulnerability being exploited by attackers now

Learn to be Agile

Companies can no longer afford to take several months or even years developing applications. That

Adobe patches Flash vulnerabilities for three platforms

The software maker has patched the bug that put users at risk merely by viewing malicious Shockwave Flash files. Other updates addressed risks of clickjacking and denial of service

Hybrid Mac/PC shops more common than ever

Industry analyst Laura DiDio says there

Leadership is SOA rocket fuel

According to the authors of SOA for Dummies, the NASA space program didn

Attack of the killer text messages

The release of a new mobile operating system, such as Palm

Visual WebGui helps Quebec apps firm cut down development time

Symbiose Technologies gains four times more productivity with the help of an open source development platform from Gizmox. You could win $10,000 if you can hack into Visual WebGui

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What are the benefits and risks of software engineering intelligence platforms?

Software engineering intelligence (SEI) platforms provide software engineering leaders and teams with insights into what engineering data is really saying about how software products...

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Staying protected and compliant in an evolving IT landscape

Canadian businesses have changed remarkably and quickly over the last few years. Business leaders across the country have had to address hybrid work, with many...

Overcoming the obstacles to optimized operations

Network-driven optimization is a top priority for many Canadian business leaders and is key to keeping pace with today’s market. Fortunately, there has never been...

What’s behind the best customer experience: How to make it real for your business

The best customer experience – the kind that builds businesses and brands – is a frictionless interaction perceived by your customers as simple and...

Long Distance Advantage: An Outsourcing Case Study

Ricoh is a global information management and digital services company. For more than 85 years Ricoh technology, creativity, and expertise has helped businesses around...