Data & Analytics

First Technology Pty. Ltd.'s South Africa call centre has been upgraded, boosting customer service and enabling the independent ICT solutions provider to strengthen customer relationships, deliver new services and lower costs. This is according to Ronel Swart, First Technology's national call centre manager.

A network capacity timebomb with the potential to cripple businesses if left unchecked awaits Australian enterprises, leading industry figures warned last week. It is an impending crisis similar to Telstra Corp. Ltd.'s infamous BigPond e-mail fiasco, they said.

The use of customer data integration (CDI) tools just may be the cure for return on investment (ROI)-challenged enterprise software deployments. According to Elizabeth Roche, enterprise applications strategies vice-president for Stamford, Conn.-based Meta Group, the migration to managing customer information assets using a CDI strategy has begun.

A move to open source and away from proprietary information management systems will help government departments avoid steep maintenance fees and increase the longevity of data, members of the Australian Capital Territory (ACT) and South Australian parliaments said at the recent Linux open source in government conference in Adelaide.

Teaching them our languageWhy do we do this job? When I look back over my 22 years in information technology, I ask myself...

EMC announces ILM portfolio of servicesInformation storage and management vendor EMC Corporation in January unveiled a set of storage services aimed to help customers...

Deutsche Bank AG, Germany's largest bank, has agreed to outsource two internal business processes to Accenture Ltd. as part of its ambitious program to cut costs and increase efficiency by moving non-core operations to external service providers.

Still bruised by its Y2K purchases and recovering from this year's SARS crisis, the CIO of several London hospitals says the current outlook for her IT recovery plan is bright.