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Be clear on B2B, CRM: analysts

Despite current market conditions, the future for business to business and customer relationship management software is bright

Workplace Web snooping on the rise

Although Canadian companies appear to be monitoring the e-mail and Internet use of their employees at an increasing rate, there is not yet any privacy legislation in place that requires employees to be notified, according to a senior official from Ontario

Customer relationship mismanagement?

The good news is Canadian companies are quick out of the gate with customer relationship management (CRM) strategies, in part because we tend to build the technology infrastructure first, says Cap Gemini Ernst & Young. The bad news is, once IT finishes the back end, corporate doesn't know what to do with it.

Survey finds companies unaware of internal threats

Executives from some of the world's largest companies, including Canadian companies, may be unaware or misinformed about where the real vulnerabilities lie in their network systems, reveals a global e-fraud survey released Thursday by KPMG LLP.

Canada closing e-business gap with United States

Canada made some progress in closing the e-business gap with the United States...

The government could give Canadian start-ups a push

One of the problems with ranting on about the lack of support in Canada for Canadian high-tech...

Staffing Still Hot for Y2K

The IT staffing crunch just got crunchier. A recent poll by RHI Consulting in Toronto shows 22...

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Enterprise splitting: lessons from Toshiba and others

Stock market analysts believe splits are occurring due to market pressure, and that it indicates a trend away from monopolization. However, these spin-off companies will need to pay special attention to their business models if they wish to succeed in their new form.

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Staying protected and compliant in an evolving IT landscape

Canadian businesses have changed remarkably and quickly over the last few years. Business leaders across the country have had to address hybrid work, with many...

Thriving amid Canada’s tech talent shortage

With today’s tight labour market, rising customer demands, fast-evolving cyber threats and shifting regulatory requirements, it’s harder than ever to find and maintain all...

What’s behind the best customer experience: How to make it real for your business

The best customer experience – the kind that builds businesses and brands – is a frictionless interaction perceived by your customers as simple and...

Empowering the hybrid workforce: how technology can build a better employee experience

Across the country, employees from organizations of all sizes expect flexibility when it comes to travelling for short or long periods and the ability...