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Coffee Briefing September 20, 2022 – Zoho’s new office; Walmart rolls out AI solution for on-shelf availability; Ocrolus launches fraud detection solution for lenders;...

Samira Balsara -
Coffee Briefings are timely deliveries of the latest ITWC headlines, interviews, and podcasts. Today’s Coffee Briefing is delivered by IT World Canada’s editorial team!

Dell Technologies and Red Hat expand partnership to accelerate DevOps in multi-cloud environments

Ashee Pamma -
Dell today announced that it is expanding its longstanding partnership with leading open source software products provider Red Hat to simplify the deployment and...

Intel and Mila join forces for responsible artificial intelligence

Renaud Larue-Langlois -
Intel yesterday announced a three-year strategic research and co-innovation collaboration with Mila, a Montreal-based artificial intelligence (AI) research institute. As part of this collaboration,...

Gartner reveals four key customer service technology trends

Samira Balsara -
Based on a survey of customer service and support (CSS) leaders around the world, Gartner has shared four key trends, using five technologies, to...

Corel rebrands to Alludo

Lynn Greiner -
After more than 35 years, Corel Corporation has rebranded itself; it is now Alludo. "Corel has been a beloved and trusted industry titan for 35...

Blameless announces integrations with ServiceNow and Microsoft Teams

Ashee Pamma -
Site reliability engineering platform, Blameless has announced new integrations with ServiceNow and Microsoft Teams (MS Teams) to streamline the incident management process for enterprise...

Opensignal assesses ‘no signal’ problem and smartphone satellite connectivity opportunity

Ashee Pamma -
UK-based mobile analytics company, Opensignal analyzed over 100 global markets and the time their users spend without cellular signal to assess gaps in connectivity...

IWK Health, Cisco Canada, OnX Canada partner to connect NICU families with web-delivered application

Samira Balsara -
IWK Health, in partnership with Cisco Canada and OnX Canada, is connecting Neonatal Intensive Care Unit (NICU) families to education, support, and resources with...
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Enterprise splitting: lessons from Toshiba and others

Subrato Basu Subrato Basu -
Stock market analysts believe splits are occurring due to market pressure, and that it indicates a trend away from monopolization. However, these spin-off companies will need to pay special attention to their business models if they wish to succeed in their new form.

SC Congress: Security leaders give sage advice for your company

Hibah Ahmed Hibah Ahmed -

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Staying protected and compliant in an evolving IT landscape

Canadian businesses have changed remarkably and quickly over the last few years. Business leaders across the country have had to address hybrid work, with many...

Thriving amid Canada’s tech talent shortage

With today’s tight labour market, rising customer demands, fast-evolving cyber threats and shifting regulatory requirements, it’s harder than ever to find and maintain all...

What’s behind the best customer experience: How to make it real for your business

The best customer experience – the kind that builds businesses and brands – is a frictionless interaction perceived by your customers as simple and...

Empowering the hybrid workforce: how technology can build a better employee experience

Across the country, employees from organizations of all sizes expect flexibility when it comes to travelling for short or long periods and the ability...

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