Victoria Berry

Customer service is more important than ever. Technology can be used to help boost customer satisfaction, through information gathering, analysis and knowledge management. An up and coming technology that offers these services is professional services automation (PSA).

Many organizations that once had a client/server infrastructure have moved to distributed systems, but they are not really taking advantage of what application servers have to offer, according to John Fisher.

Before my husband and I got married, our parents sent us on a mission to find a china pattern.

Ottawa-based Cognos Inc. is jumping into the Web services fray with the recent announcement of Cognos Web Services.

Network administrators are being called on to effectively handle traffic originating from within the network while at the same time protecting those resources deemed necessary by the business.

Webopedia.com defines Universal Description, Discovery and Integration (simply known nowadays as UDDI), as a Web-based distributed directory that enables businesses to list themselves on the Internet and discover each other, similar to a traditional phone book's yellow and white pages.

Canadian software buyers are defined in many ways

Cognos is jumping into the Web services fray with Monday