Victoria Berry

Articles by Victoria Berry

Sudbury implements citizen-service system

When the city of Sudbury, Ont., decided it was time to implement Customer Relationship Management, it knew exactly where to go.

CRM lying at bottom of Canadian priority list: study

Only 15 per cent of Canadian business leaders select customer relationship management as a top organizational priority,...

End users gain more control over Web Sites

Companies looking to give employees the power to update corporate Web sites now have the ability to...

Time for tech-y talk

When the clock has struck midnight and the programming problem you've wrestled with all day is still...

Japanese e-market ready to open for business

Canada's e-commerce entrepreneurs spend too much time looking to the south for revenue instead of exploring the...

New Web-based e-mail start of new trend

The day many knew would arrive is here. YoYoMail.com, a new Web-based free e-mail service, is offering...

Canadian e-commerce companies need to look at lowering shipping costs

The leading deterrent to Canadian Internet shopping is high delivery costs, according to a recent Ernst & Young survey.

Survey says e-business is getting ready to boom

Revenues gained through e-commerce are expected to dramatically change within the next two years, according to a ComputerWorld Canada survey.

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