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If you want proof that seniors, their families and caregivers are ready for a single window portal wired to the Internet, go no further than Brockville, Ontario. This city is the municipal partner in a collaborative seniors portal initiative being undertaken by the Canadian Seniors Partnership (CSP).

The recent Lac Carling workshop on measuring performance in government ESD reiterated that the challenge of evaluating public sector initiatives goes beyond the financial calculation of return on investment; rather, it includes more complicated issues related to the preservation of the public interest and the definition of, and movement toward, longer term strategic outcomes.

Lac Carling participants and decision-makers from all three levels of government had the value to citizens of improved service delivery confirmed when the Public Sector Service Delivery Council and Public Sector CIO Council joint research committee made its presentation to delegates.

The ongoing modernization of service delivery systems by governments has two main objectives: To improve service to citizens and, in an environment where cost savings