Terry Collins and John Chenery

Almost half of Canadians with a home Internet connection now access government services online and the figure is rising rapidly. That means federal, provincial and local departments and agencies across the country are working feverishly to throw open the electronic door to their information and services. But even in the rapidly changing world of electronic service delivery, there are some rules of doing business that you ignore at your peril, according to a sampling of Canada's e-government practitioners.