Susan Maclean

"Regardless of whether our clients bank with us in person, via computer, or by phone, we want to provide them with service and value that differentiate us from our competitors. We are continually looking for new technology solutions to help us accomplish this.

A banner at the booth of Ottawa-based business intelligence firm Cognos Inc. may sum up the challenge that software vendors are hoping to help their customers surmount:

Consumer trust in online transactions will erode if phishing and other scams are not sharply reduced.

What prompts financial services firms to integrate new (to them, at least) IT strategies? “Efficiency and process optimization for specific services represent only...

Product lifecycle management (PLM) can address bottlenecks or breakdowns in the flow of information internally or externally in the manufacturing process from design to sale.

As a late April snow dump of 20 cm turns Newfoundland white, fields in Ontario are greening nicely and blossom fragrances fill the air in sunny southern B.C. It should come as little surprise that a recent poll of Canadian businesses discloses as dramatic a variance in responses to the current economic climate.

If Phil Freidman has his figures right, the volume of products to keep stocked on retail shelves is going to be astronomical in a...

A customer buying a foam paint brush at a hardware store gets a surprise at the check-out when the scanner identifies the 49-cent brush as a $26 hammer. This customer and the others also waiting in line get increasingly dismayed at the confusion and annoyed at the delay while a supervisor works with the cashier to try to find the correct product number.