Susan Maclean

An accounts receivable company jumps into voice over IP (VoIP) early with do-it-yourself enthusiasm, while an insurance firm takes the slow road with the help of a service provider. Their experiences might help your firm discover the right IP mix.

ortal technology can boost communication internally and with your customers, creating unprecedented efficiencies

A contract electronics manufacturer committed to an open book policy with customers reveals how to use information like a weapon in the battle for market share against large competitors.

Who or what drives a supply chain? Where does it start and what makes it flow

A Vancouver brokerage firm gets to focus on customer service by outsourcing application security; a U.S. bank lowers costs by changing the way it handles data. Both offer insights that could help your workplace get ahead with business continuity.

"It seems that every year, the importance of information security

Two Canadian firms find advantages in creating easy access to corporate information via online portals. One company bought an enterprise portal solution; the other developed its own.

The continuing growth of e-commerce is making it closer to being an essential business practice, but the compexity of making it work depends on your type of manufacturing and your willingness to invest.