Susan Maclean

If you

Steven Lewis, a certified information systems auditor and a certified computer programmer with a Ph.D. in systems and a couple of engineering degrees, developed more than 120 comprehensive business continuity plans for network-based organizations

Could content management be the next killer app? The demand for content management software is growing faster than even the demand for security software purchases, although the latter still tops infrastructure purchase plans, reveals analyst Tom Pohlmann with Forrester Research Inc.

United Auto Parts Inc. (UAP) has calculated that they can reassign four or five employees and eliminate much of the paper, printing and postage costs of promotional and employee mailings by creating a company-wide intranet site supported by content management software.

How much time is spent in your company by employees looking for data? And what does that time spent searching cost you? Bombardier Aerospace estimates that, based on average search time and employee salary, it freed up 30,000 employee hours of work time for an estimated $5 million savings in less than 10 months after launching a portal. It took two tries to get it right, however.

In a report called An Exciting Year Ahead, consulting firm SeaBoard Group predicts that in 2005, voice-over-IP (VoIP) products and telephone company hosted VoIP services will go well beyond the early adopter stage and take off. In an interview with Susan Maclean, Toronto-based SeaBoard principal Brian Sharwood explains when and how investing in enterprise network convergence can bring competitive advantages.

Frank Converso took over the reins of cabinent manufacturer Cartier Kitchens in 2003. The Brampton, Ont. firm recently updated its ERP software to meet aggressive growth targets.

When the going gets rough, Canadian Forces in the field need all the help they can get. And one way they're getting that help is through a quick response knowledge warehouse, populated with lessons learned by previous troops in the relevant theatre of operations. In fact the warehouse was deemed so effective that it won the Diamond Award of Excellence at the 2004 Canadian Information Productivity Awards.