Susan Maclean

Strategies are being developed to counter the calamitous predictions of increased cyber crime and the associated rising...

Remembering fondly when the acronym BTO referred to Bachman Turner Overdrive with Canadian musician Randy Bachman, I found it amusing to learn that BTO now also represents what IT consulting and outsourcing firm Accenture heralds as the most strategic form of outsourcing relationships: Business Transformation Outsourcing.

With 23 years of IT experience

Keeping up with the competitive financial services market, new technology and growing customer expectations has become easier for Scotiabank

"Treat me as an individual, not a number. Demonstrate that you know me. Anticipate my needs. Do...

A recent study published by IDC in the United States predicts that CRM will grow by 25 per cent annually leading up to 2005.

Laurentian Bank of Canada, PEAK Financial Group, North Shore Credit Union, RBC Investments, Royal Bank Financial Group, the Bank of Montreal, and First Calgary Savings & Credit Union Ltd. were recently feted as winners of the 2001 Canadian Information Productivity Awards (CIPA).

A $185 million gift of computer-aided design, manufacturing and engineering (CAD, CAM, CAE) software, hardware and training given to three Canadian universities this week is putting smiles on the faces of givers and receivers alike.