Susan Maclean

Articles by Susan Maclean

Getting the law on your side

The Toronto-based business law firm McMillan Binch LLP cites six phases of an outsourcing deal, each of which can benefit from legal advice: due diligence, RFP, vendor selection, negotiation, risk assessment, transition and compliance.

Study reveals strategy to drive change

The vast majority of organizations are looking to introduce change by outsourcing, says Blake Hanna, partner, Financial Services, Accenture, commenting on a study the consulting and technology services firm released earlier this year.

Sourcing vendors expand beyond Global 500

A survey released in April reveals that business process outsourcing (BPO) vendors are expanding their offerings to smaller companies, bringing BPO outsourcing beyond the realm of only the large corporations.

Building collaboration tools

Fisher Scientific Canada describes itself as Canada's largest provider of instruments, equipment, supplies and other products to the scientific community. But to Mike Aronson, director of Distribution and Information Technology, the laboratory and industrial safety products supplier is as much an information company as a product company.

Boosting speed and accuracy of shared information

The Gartner report earlier this year Supply Chain Management: Evolving Beyond Linear Interactions, claimed that new SCM technology allows companies to move toward real-time operation by sharing information and interlacing processes with trading partners.

RadioShack portal opens door to data

Margo Weeks got more of a collaboration enabler than she expected when she launched a portal to inspire teamwork and enthusiasm by encouraging employees to share knowledge and improve efficiencies.

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