Susan Maclean

Where do Canada

Software from SAP AG is viewed by many as too expensive, too long and hard to implement and targeted at only the largest of organizations. At SAPPHIRE 03, SAP

If driving more and more business from a call centre to the Internet means more email correspondence, what you save on the one hand is being spent by the other and your advantage is lost.

A former basketball, volleyball, rugby and soccer player, Robin Lynas brings a sporting enthusiasm to his role as CIO of Mark

Last fall I interviewed a vendor and their contented customer with the plan to write an article highlighting a successful e-procurement application.

At 6:15 a.m. a Vancouver bakery receives a special order that will deplete their supply of croissants for their regular customers. The bakery manager phones food distributor Snow Cap Enterprises Ltd. with a new order of frozen croissant dough to be delivered on the double. Snow Cap's Ren

"The ability of organizations to identify and successfully automate or outsource their low-valued-added processes is emerging as...

Not to avail oneself of the tools, processes and various guides available to help steer one through the complexities of selecting and contracting with an outsourcing services provider would be as perilous as setting out on a journey without maps, charts or compass.