Susan Cramm

The process of aligning people's hearts and minds is a difficult one that requires ongoing group discussion, and wrangling. The acid test of strategy is whether it informs and constrains decision-making by compelling leaders to align their functional goals and day-to-day decision-making to the goals of the enterprise.

Let's face it, if you tried to take control of everything, you'd make yourself crazy. Learn how to involve everyone in the leadership and management of IT.

For a manager, giving an employee tough feedback can truly be a case of "This hurts me more than it hurts you." Managers harbor doubts about whether their feedback is completely balanced.