Stephanie Overby

All parties in an outsourcing deal agree that Outcomes vs. Tasks is the primary challenge. How outcome-based contracts can help

Mega mergers may be good news for service providers but the outlook for customers is cloudy, according to one outsourcing consultancy firm

The Texas twosome can hardly match the scale of HP or IBM on the outsourcing front but the new Dell-Perot union will make inroads on smaller deals and cause trouble for tier-two players...

A common gripe in outsourcing deals is that the pricing mechanisms built into fixed-price deals are opaque. MindTree''s hybrid model seems to provide more visibility into costs

The Annotated Feature is a new concept from CIO Canada. In this edition, we asked Linda Tuck Chapman, a Canadian outsourcing expert, to go over this article from our sister publication and...

Foreign exchange rates tend to fall pretty far down the priority list at the negotiating table during offshore outsourcing talks. But ignoring the currency exchange considerations can be a multi-million dollar mistake

The industry is predicting an increase in IT services deals during the latter half of 2009, driven by enterprises looking to increase IT efficiency and cut costs. But in their haste, some organizations will cut the wrong corners on their new deals and ultimately end up disappointed in the results

CIOs are putting on hold offshore projects that were routine just a year ago, according to the co-author of a report titled 2009: The Year of Outsourcing Dangerously. You might like to think twice before transferring operations to these 25 cities