Stephanie Overby

China's data privacy protection has long been considered one of the world's weakest. But the government's proposed data security guidelines may go too far in the opposite direction

Forget all the discussion about IT outsourcing providers moving up the technology value chain to become partners in innovation. This survey suggests otherwise

A new survey of IT leaders reveals 67 percent rely on outsourcers to turn ideas into improved processes. Yet, a dismal third actually measure the impact of innovation delivered by service providers

Insourcing decisions have been gaining steam within the last year, a trend that is expected to continue to increase in 2011. Why some IT departments are pulling the plug on outsourcing deals

If at first you don't succeed with outsourcing, should you try again with a new provider? Many IT leaders are doing just that. Here are some pointers

The internal culture inevitably clashes with that of the service provider, which values process discipline, predictability, and consistency. Higher costs and lower productivity often result

It takes two to tangle up a perfectly good deal. So as we kick off 2011, we offer these additional outsourcing resolutions for the party on the other side of table--the IT service provider

Outsourcing activity is expected to creep back in 2011, but things are hardly getting back to normal in the IT services space. The new year will be marked largely by upheaval--smaller contracts, cloud-related chaos, increased offshoring and decreased quality, for a start