Stefan Dubowski

One out of two is OK. Two out of two is definitely better. How about three out of two? A 150 per cent return? Now we

SAS Institute Inc. may well have designed a useful new iteration of its customer intelligence software, but only time will tell if it is as easy to manage as it is to use, according to one industry observer.

Cisco Systems Inc. has unveiled a new carrier-class router that the company claims will address service providers' need for bandwidth today and years in the future.

Voice over IP (VoIP) technology may well usher in a new communication paradigm for the enterprise, but it could also be tough on telecom service providers. That was one of the insights provided by high-tech pundits at VON Canada, a communication technology conference held in Markham, Ont., from May 18 to 20 that gathered industry insiders and commentators to present their views on the telecom sector's future.

A recent report notes that Canadian telcos plan to spend more money on new equipment in 2004 than they did last year. But while increased capital expenditures can spell improved service for big business customers, an industry analyst says that's not necessarily the case this time around.

Application-aware networks have a long history, but the term is still a source of confusion.

The Canadian Radio-television and Telecommunications Commission (CRTC) is ramping up the VoIP debate, suggesting that local VoIP phone service should face the same rules as does plain old telephone service.