Shane Schick

Big Blue is celebrating a major birthday in 2011, but it hasn't survived by sheer luck. The company has evolved from basic "business machines" to a major force in software and services. Here's a look at key transitions over the last century

The hardest part of running a business is building a successful system, says Martin O'Neill, author of The Power of an Internal Franchise

The regulator sparks headlines when its chairman raises the possibility of legislation for over-the-top video providers. Canadian network operators weigh in on the business impact

IT leaders here were consistent in their responses to Big Blue's questions, but at least one big area stood out, according to Louis Sousa. Explore the four main mandates of today's chief information officer

More companies are searching for experts in Facebook, Twitter and LinkedIn, but they're settling for junior staff and not paying that much. And they may have a dotted-line relationship to technology departments

An analyst from Italy gives a keynote at MISA 2011 that picks apart the way many municipalities are handling things like Facebook and LinkedIn. Plus: a portfolio approach to open data

They were two organizations that didn't have much to do with one another. Now they're working together on computer-aided dispatch and mobility. How the CIO and the fire chiefs found common ground

The municipality wanted to get more of its business processes happening electronically, but a lack of integration was making things difficult. Learn how the IT director defined his application landscape