Shane Schick

A Web site redesign complete with Web 2.0 capabilities is just one of the projects the City of Toronto's first-ever CIO has added to his plate in just over a year on the job.

Service Nova Scotia and Municipal Relations is hoping to increase the value of what it offers local residents and businesses by studying the way Web 2.0 tools work, according to its deputy minister.

Treasury Board Secretariat is getting ready to share some of its early experiments with Web 2.0 technologies with deputy ministers across Canada who may build on them in their own communities.

Sue Corke doesn't have to be a Web 2.0 devotee to know that online technologies have the potential to drastically improve service delivery. "I don't use it myself," she admitted of tools such as blogs, wikis and social networking sites such as Facebook. "My kids use it a lot." n

Ann Cavoukian