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HomeAuthorsPosts by Samira Balsara

Samira Balsara

Samira is a writer for IT World Canada. She is currently pursuing a journalism degree at Toronto Metropolitan University (formerly known as Ryerson) and hopes to become a news anchor or write journalistic profiles. You can email her at sbalsara@itwc.ca

Articles by Samira Balsara

Gartner reveals four key customer service technology trends

Samira Balsara -
Based on a survey of customer service and support (CSS) leaders around the world, Gartner has shared four key trends, using five technologies, to...

IWK Health, Cisco Canada, OnX Canada partner to connect NICU families with web-delivered application

Samira Balsara -
IWK Health, in partnership with Cisco Canada and OnX Canada, is connecting Neonatal Intensive Care Unit (NICU) families to education, support, and resources with...

Hashtag Trending Sept. 12 – Meta dissolves Responsible Innovation Team; FCC wants to cut down on space debris, and Garmin reacts to Apple Watch...

Samira Balsara -
Meta dissolves its Responsible Innovation Team, the FCC wants to reduce space debris by decommissioning specific satellites, and Garmin reacts to the Apple Watch...

Hashtag Trending Sept. 8 – Apple’s new devices; new U.S. tech restriction against China; YouTube’s acquisition fiasco

Samira Balsara -
Apple releases new devices, U.S. tech companies banned from setting up advanced facilities in China, and Google’s acquisition of YouTube almost didn’t happen. That’s all...

Major Canadian telecommunication companies agree to an emergency outage deal

Samira Balsara -
Major telecommunication companies have agreed to an emergency outage deal following Roger’s July outage, the Honourable François-Philippe Champagne, Minister of Innovation, Science and Industry,...

Elections Markham and IBM Canada launch virtual assistant

Samira Balsara -
The City of Markham is working with IBM Canada to launch the Elections Markham Virtual Assistant, powered by IBM Watson Assistant, just in time...

Hashtag Trending Sept. 2 – California’s power shortage; U.S. restricts China’s AI chips access; California’s digital asset law

Samira Balsara -
California may experience a power shortage, U.S. wants to restrict China’s access to advanced AI chips, and California is set to pass a digital...

Sault Ste. Marie Transit Services partners with Cubic’s Umo Mobility Platform

Samira Balsara -
Sault Ste. Marie Transit Services has finalized its contract with Cubic Transportation Systems (Cubic) to deliver the Umo mobility platform as its new transit...
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