Ryan B Patrick

Gone are the days when organizations were hooked into making huge software purchases, and were more enticed by vendor promises than the actual return on investment (ROI). Those days have long been replaced by smaller, incremental investments in software with an unyielding eye on the bottom line. Within this environment, organizations have been becoming more open and receptive to new ways of using software.

In order to cope with the estimated three million transactions across its IT infrastructure each month, upping the level of automation was almost an automatic decision, according to one...