Ryan B. Patrick

At Miller Thomson LLP, Lotus Notes is being used for more than just e-mail. The Toronto-based law firm recently created a Notes-based knowledge management (KM) system to streamline content delivery and improve client service. The firm was faced with the task of organizing large amounts of content, including legal memos and record books, according to Richard Van Dyk, national director, information technology, Miller Thompson LLP.

As the one who blew the whistle on the illegal practices at Enron Corp., former Enron executive Lynn Brewer knows a thing or two about the current climate of corporate governance.

When even U.S. space agency NASA is bringing business intelligence (BI) onboard to improve its IT processes, the average enterprise should stand up and take notice. Ronald Phelps, program manager for National Aeronautics and Space Administration

For HealthSource Plus, new customer relationship management (CRM) software was more about improving business processes than about acquiring a shiny new piece of technology. The SMB-sized third-party administrator offers management services such as group health benefit plans to Canadian companies.

When it comes to application integration, enterprises would do well adopting the

While most Canadian companies recognize and understand the importance of proper business continuity and IT disaster recovery strategy, a lot of enterprises aren't adequately prepared for a computer systems failure, according to one data and storage management firm.

Extraction, transformation and loading (ETL) technology may not be the sexiest of topics, but that apparently doesn

Data warehousing and extraction, transformation and loading (ETL) tools may not be the sexiest of topics, but that apparently doesn