Ryan B. Patrick

Toronto-based Hummingbird Ltd.

IBM this month launched its latest wave of autonomic computing software offerings, all designed to be a part of its overarching self-managing IT systems initiative. Specifically, IBM released autonomic computing technology that revolves around automating the IT process of searching through error logs to establish why a system has failed.

The City of Langford, B.C., expects to boost productivity and enhance file search capabilities through its new document management system. The new system

Fact: the province of Manitoba is required, by law, to provide official English-French translation services. The province

A recent analytics software implementation will help financial institution CIBC improve its business workflow, bank sources say. The Toronto-based bank is using a credit scoring application from vendor SAS Institute Inc. to speed up its current process of evaluating the credit worthiness of its customers.

For Matthew Newton, text mining tools have the potential to connect the dots between unstructured information to get a better understanding of customer needs.

First National Financial Corp. has announced it has deployed a Web-based customer relationship management (CRM) application from Toronto-based Atum Corp. to streamline sales processes. Ben Kawa, national manager, sales and strategic relationships, First National, said the company was looking to improve service to their Canada-wide network of mortgage brokers and turned to Atum

Cost savings, risk reduction, and freeing up internal IT staff