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Ryan B. Patrick

Articles by Ryan B. Patrick

Lack of planning sinks CRM

Ryan B. Patrick -
Lack of planningand old-school business culture are among the root causes of failed customer relationship management (CRM)...

META: CRM confidence to grow in 2003

Ryan B. Patrick -
Growing confidence in customer relationship management (CRM) services will lead to a slight rise in CRM projects within the new year, according to findings from META Group Canada released Monday.

Analysts: Software market will stay steady

Ryan B. Patrick -
There will continue to be guarded optimism surrounding the enterprise software market in 2003, according to analysts.

CRTC: Competition tight for telcos

Ryan B. Patrick -
It

Bell West announces Alberta SuperNet fibre deal

Ryan B. Patrick -
In a deal announced Thursday, Calgary-based data and IP service provider Bell West Inc. has acquired installed optical fibre for the Alberta SuperNet.

National broadband committee announced

Ryan B. Patrick -
The creation of a national broadband committee builds on the federal government

CERT: More SSH flaws found

Ryan B. Patrick -
Additional flaws have been revealed in Secure Shell (SSH) protocol implementations in SSH clients and servers from a variety of vendors, according to the CERT Coordination Center at Carnegie Mellon University.

Planning key to good CRM strategy: report

Ryan B. Patrick -
Lack of planning and old-school business culture are among the root causes of failed customer relationship management (CRM) implementations, according to the Customer Relationship Management Association of Canada (CRMA Canada).
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