Ryan B. Patrick

Despite the recent news that Computer Associates International Inc.'s chairman and chief executive officer Sanjay Kumar will step down, Canadian CA users appear to be putting on a brave face.

In today

The use of customer data integration (CDI) tools just may be the cure for enterprise software deployments that struggle with return on investment. And the migration to managing customer information assets using a CDI strategy has already begun, according to Elizabeth Roche, enterprise applications strategies vice-president for Meta Group Inc.

CHICAGO - Count Brian Zwilling among the growing number of IT execs who have concluded that collecting data on a spreadsheet is not enough. Zwilling, director of reporting services at New York-based Columbia House, was present at Hyperion Solutions 2004 speaking about why his company now relies on dashboards to increase productivity and anticipate potential problems.

The use of customer data integration tools just may be the cure for return on investment-challenged enterprise software deployments, according to one industry observer.

He was a man whose passion for IT was rivalled only by his commitment to making the technology more accessible. He was a man whose leadership skills inspired new ways of thinking about the role of computers. But most importantly, James Wesley (Wes) Graham was the pioneer who put the University of Waterloo, Ont. (UW) on the technology roadmap.

The Canadian public sector has a slight edge over private sector enterprises in terms of technology change and support, according to a recent report. The Statistic Canada report, Technology change in the public sector, examines the adoption rate of information and communication technologies between 2000-2002.

For London Drugs Ltd., the prescription for IT success was in data reconciliation. The Vancouver-based retail chain, with 59 outlets in British Columbia, Saskatchewan and Alberta is currently streamlining data using reporting services by implementing a business intelligence (BI) product from Microsoft Corp.