Peter DeJager

Customer service levels are not a function of how much we spend on technology. Good customer service is still, as it has always been, a direct result of keeping the customer in mind at all times

Security, of any type, requires more than just sophisticated equipment. It requires a thought process commensurate with the potential loss. If your financial system is important to your organization, then it must be secure. Sounds like motherhood and apple pie. I'd like to introduce you to Mr. Finn.

Technology is the perfect scapegoat. It costs a tremendous amount to deploy, and when it fails, it suffers our condemnation in humble silence

In the music, publishing, and video industries, there is an active, and expensive, search for solutions to the whole problem of digital copyrights.The sad news is, lots of money will be unwisely spent on Digital Rights Management (DRM).

We are slowly beginning to understand the consequences of the digital world that is enveloping us.

I consider myself both an ethical and moral person, and yet, thanks to the Internet, I'm a thief.

Here are three statements, each made nearly 40 years apart:

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