How does a manager improve staff productivity? Or increase the amount of staff training under reduced budgets? Or instill team spirit, or at least entice staff to work together more effectively and perhaps, if we're lucky, enjoy the act of mutual co-operation?
In an attempt to cut support costs, the IT folks at Disney announced their ndecision to standardize on which PDAs they'll support internally. While the nresulting headlines made good copy, they don't reflect the good intentions nof anyone attempting to create a standard.