Paul Krill

ERP vendor SAP AG has offered a significant endorsement to the Java programming language, making it an equal partner with the company's legacy ABAP programming language in the mySAP.com application architecture.

U.S. holiday sales will reach approximately US$11.9 billion, an 11 per cent increase over last year, and there will be more buyers.

A number of CRM deployments are thwarted by faulty, inconsistent data sets that prevent enterprises from having a clear, unified profile of each customer.

Following up on its merger with Broadbase Software, Kana Communications launched a Web-based CRM product that features technologies from both companies.

More than half of respondents in a recent survey of "high-level" service and support executives reported seeing no measurable ROI (return on investment) from their CRM (customer relationship management) systems in the past year.

Intel Corp. this week detailed a turnkey package that combines components from several vendors to provide retailers and manufacturers with a single Web interface for managing functions including marketing, customer information, and supply chain management.