Paul Glen

Some of the most important lessons I've learned about transforming organizations came from the struggle to shed an unpleasant habit. During high school and most of college, I was a fingernail biter. It's one of those nasty nervous habits that no one feels good about. My jagged, raggedy, nibbled, nubbin nails were a constant source of embarrassment.

Few managers are genuinely surprised when the results of an employee satisfaction survey are revealed. You really don't need the science of statistics to know that people aren't entirely pleased with every aspect of their work lives.

Few managers are genuinely surprised when the results of an employee satisfaction survey are revealed. You really don

Over the years, I've come to the conclusion that one of the most destructive notions circulating inside technical groups involves

If you'd like your IT projects and department to run more efficiently and effectively, you probably need to develop a keen appreciation for the work of archaeologists.