For many journalists, the Internet highlights a thorny issue. In print, established conventions distinguish editorial content from advertising. But online, an expansive medium where a product review is just a click away from a product purchase, the separation between editorial and advertising is not always clear. Should a book review section online include a link to Amazon.com? If Amazon.com pays referring sites a small fee as a result of sales, should that payment policy be explained to readers?
CEOs and senior executives have weighted the critical factors for success in the future. Strategic Information Technology and the CEO Agenda, an A.T. Kearny survey of 213 CEOs and senior executives, produced the following 'success factor' numbers:
Consumers and merchants agree -- the Internet is good for business. Their enthusiasm has not only propelled the growth of the Internet as a legitimate retail channel, it has created a self-feeding growth spiral. Consumer acceptance and retailer ambitions are combining to fuel a rapid growth cycle that will drive 3.6 million Canadian households to shop online by 2003.
Looking for technical support on a variety of IT products? You might want to start by checking out Rightanswers.com, a new Internet-based "knowledge portal" from ServiceWare Inc. for customer support, knowledge management and problem resolution. The site features knowledge bases from multiple vendors, including Microsoft Corp., Novell Inc., Apple Computer Inc. and SAP AG, so you can give your dialling and clicking fingers a little rest.