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With the wide range of government services being offered electronically, and the impetus for collaboration between organizations, a number of questions come to mind: What types of services should be offered together? What is needed to support these services? How can managers avoid the roadblocks to effective joint service delivery?

Customer relationship management (CRM) has become a hot-button topic, with companies deploying systems with hopes of providing better service and, in turn, boosting revenues

Despite economic forecasts for stormy weather, Canada

Michelle d'Auray was assigned to quarterback the federal government's e-government program - or at least a significant portion of it - a year ago, in September, 2000.

Progress and change are hard combinations to digest. Practitioners in e-government know the results to date are...

The worldwide labour costs associated with cleaning up the Code Red worm and its variants totalled more than US$2 billion as of August

A study conducted by Cyveillance Inc., an Arlington, Va.-based Web site management firm, has found a sharp increase in the number of Internet sites that use "Web bugs"

Wireless is a recent and valuable addition to the arsenal of corporate mobile computing tools. Based on Synchrologic