Working as a senior member of the Network and Desktop Support Group I was normally called for those " tricky " calls that required a little tack and an amazing about of patience.
I have been in the telecommunications business for almost thirty years now, but I still smile when I think back to the late eighties and one particular support event for a high tech firm.
I was working as a summer student for a company upgrading client software. One day I arrived back in my office after to find a nasty voice mail message from a manager that I had finished updating.
Do you remember the days when Ma Bell would charge $1.00 per minute to call Vancouver from Toronto? I do and it was about that time I encountered an unforgettable character in the Information Technology department.