Analysts have plenty of tips to help IT staffs manage handheld computers and smart phones, as usage of such devices is expected to quadruple by 2002 and infiltrate corporations.
IT managers everywhere are already cursing the number of handhelds brought in the backdoor by users, and they're rushing to find ways to make the devices more useful to their operations and easier to support. As if that weren't problem enough, soon there'll be a smart phone population explosion to deal with. A smart phone is a data-enabled cellular phone that allows Web browsing and e-mail access, data manipulation, and use of personal information manager (PIM) software.