Mark Gibbs

Customer service is supposed to be your defence against the big, bad world, the thing that stops your company from becoming completely psychotic when flooded with questions that must be answered.

When civilization ends, it won't be because of nuclear holocaust, viral outbreaks or flooding caused by global...

When Tom Wolfe coined the term

"E-government promises of . . . cost savings, improved service delivery and positive...

Have you tried Napster yet? Make sure you do because what you

Thag. That is today

Some time ago, a new and subversive game emerged to help people while away those interminable corporate meetings: Buzzword Bingo. The game is simple. On a piece of paper, you and a select group of other attendees list words and phrases that typify the jargon of your business.

Do you remember back in 1998 when there was the big stink during the first volleys of Microsoft Corp.