Mark Gibbs

Articles by Mark Gibbs

Telephone support scoring system

In the commercial whirl that is IT, we get to interact with all sorts of organizations, and despite e-mail we still have to use the telephone to deal with them.

Don

My column last week on

The myth of the digital lifestyle

The recent Consumer Electronics Show in Las Vegas brought back stark memories of Bill Gates delivering his keynote presentation on

Grey matter for Internet scissors

I recently wrote about a proposal called the CP80 Internet Channel Initiative that is intended to

Putting lipstick on the Internet pig

One item that grabbed my attention recently was the CP80 Internet Channels Initiative which, let me say up front, is the technological equivalent of putting lipstick on a pig.

Trotting out the Golden Gobblers

Welcome to the Gibbs Institute

Sony

One of the challenges the computer industry faces is convincing Joe and Josephine Enduser to care about the security, reliability and manageability of their machines. It seems no amount of education will help them understand that as their lives become more defined by the use of PCs and the Internet, protecting their computers is absolutely critical.

Golden rules for that great gig in IT

So you have decided on a career in IT instead of, say, being a dancer on Broadway or becoming a fugu chef in Japan. Given that you consider IT more interesting than appearing in 50,000 performances of

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