Mark Els

Ottawa turned on its 311 call centre in the fall of 2005 and also operates a walk-in service centre that's staffed by representatives from all three levels of government. After several years of planning, the national capital is ready to begin plans for upgrading to VoIP.

Canada Revenue Agency has come under scathing attack for its crisis management tactics. Liberal Revenue critic Judy Sgro has urged federal Revenue Minister Carol Skelton to get back to Ottawa to address the needs of her crisis-stricken department.

Canada Health Infoway Inc. is working with the country's 13 provinces and territories to integrate six applications, or key modules, into one portal for public health surveillance and information management. Jeffrey Betts, a business development manager for systems integrator IBM Canada Ltd., offers a walkthrough of the various components:

Canada Health Infoway Inc. is working with the country's 13 provinces and territories to integrate six applications, or key modules, into one portal for public health surveillance and information management. Jeffrey Betts, a business development manager for systems integrator IBM Canada Ltd., offers a walkthrough of the various components:

Effective information management is critical to track the spread of infectious disease, especially when saving time means saving lives. Quick response is the key to minimizing the impact of the next pandemic.

Canadian government needs an overhaul of its procurement and partnering frameworks to more effectively support intergovernmental arrangements and deliver more public value, according to a new research report.

Effective information management is critical to track the spread of infectious disease, especially when saving time means saving lives. Quick response is the key...

Canada Health Infoway Inc. is working with the country