Marc L. Songini

Oracle Corp. is moving to centralize systems management, monitoring and performance-analysis operations for users of its databases and middleware.

Business-applications vendor Baan Co. NV hoped to calm the continuing anxiety of customers about its future and sell them on the vision of a connected enterprise that can share data in real time.

Oracle Corp. showed a beefed up presence this week at the Oracle Applications User Group (OAUG) conference in San Diego with presentations from several executives, showing signs that an ongoing rift between the business applications vendor and the OAUG is mending.

Once highflying customer relationship management (CRM) software maker Siebel Systems Inc. saw an 18 per cent plunge in third-quarter revenue year over year, along with a multimillion-dollar loss in income.

Printer maker Lexmark International Inc. is facing a US$15.8 million loss as a result of a failed customer relationship management implementation.

Although a survey recently released called into question companies' ability to achieve return on investment after they have installed Siebel Systems Inc. customer relationship management (CRM) software, some users have had success.

Although a survey released this week called into question companies' ability to achieve return on investment after they have installed Siebel Systems Inc. customer relationship management (CRM) software, some users have had success.

IBM Corp. is adding a variety of features to the next version of its flagship DB2 relational database, which is due for release in November. But it's also adding to the price of the software's enterprise edition.