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Authors
Posts by Louise Fickel
Louise Fickel
Articles by
Louise Fickel
Know-it-alls
Louise Fickel
-
November 5, 2001
After acquiring 10 telecom companies in three years, Marconi faced a serious challenge: how could it ensure its technical support agents knew enough about newly acquired technology to provide quick and accurate answers to customers?
Tech News
Know-it-alls
Louise Fickel
-
November 5, 2001