Lisa Williams

Politicians should be more creative decision-makers, instead of bureaucratic, according to the director of e-government at the Fraunhofer Institute for Open Communication Systems in Berlin, Germany. There is a need for seamless process in the delivery of e-government services across all levels, but the challenge to this process is bureaucracy, Michael Tschichholz said in his keynote address yesterday to delegates at the 2007 Lac Carling Congress at Niagara-on-the-Lake, Ont.

As CIO of the Ministry of Forests and Range in British Columbia, Nelson Lah has many responsibilities. Here he discusses the multi-faceted nature of his work and the award-winning electronic forest management system that has slashed the amount of paper in the forestry industry submission process.

Wayne Bossert, senior vice-president of service delivery with RBC Royal Bank, introduces delegates at the 2007 Lac Carling Congress to the bank's transformational mantra, "Always earning the right to be our client's first choice." Read how RBC overcame a flat trend in client loyalty by dealing with competing priorities and organizational silos, challenges all too familiar to the public sector.

Lauded as a tireless leader and visionary, Roy Wiseman, CIO of the Region of Peel, is the 2007 recipient of the Heintzman Leadership Award presented yesterday at the Lac Carling Congress at Niagara-on-the-Lake, Ont. The leadership award is presented on behalf of the Institute for Citizen-Centred Service (ICCS) to an individual who demonstrates outstanding leadership within the public sector in promoting citizen-centred service.

The Government of Canada must more fully embrace the principles and practices of enterprise business in order to transform the federal public service into a slick, efficient organization, says Jim Libbey, executive director of Treasury Board Secretariat. While standardization, cost savings and improving internal corporate services are among the biggest drivers for shared services, much more needs to done to achieve really significant improvements in productivity.

Public sector leadership must be more willing and adaptable to change if they are to successfully transform their core business of service delivery, according to senior level public sector executives for software maker SAP AG. "Public sector service delivery is more complex today than it's ever been...public service isn't just an industry but an eco-system."

In Part 1 of InterGovWorld

Live video webcasts are providing biologists and researchers a bird's eye view of colonial nesting birds as part of a wildlife monitoring project at High Island Natural Area on Lac La Biche in Alberta.