Lindsay Bruce

Cisco Systems Inc. announced a new line of products on Wednesday for its Internet Protocol (IP) communications system that the company said will make videoconferencing more affordable, better quality and above all, easier to use.

Hewlett-Packard Co. introduced new software which the company said will allow users to customize and create workflows to automate IT management tasks. HP released the product

Avaya Inc. is moving away from a proprietary security protocol to a standards-based solution for its new IP telephony software, Communications Manager 2.0. It's a move that could make all the difference to security-conscious companies, says one industry observer.

Hewlett-Packard Co. and Fairmont Hotels & Resorts have teamed up to offer the hotel's clientele access to HP's newest wireless technology

During a teleconference on Tuesday hosted by research firm the Yankee Group, one analyst offered up advantages and disadvantages of voice over wireless LAN technology, noting that as prices start coming down enterprises should start to give the technology some serious thought.

Chantry Networks Inc., a provider of wireless LAN (WLAN) solutions, announced on Monday that it has extended its BeaconWorks family of products to include IEEE 802.11 a/b/g compliance and various access point configuration choices.

Last June, two workers from the IT department of Toronto's Fraser Milner Casgrain (FMC) LLP law offices were sipping their beverages in a local downtown coffee shop on the same day that the caf

Although Canada currently doesn't have a mandatory do not call (DNC) registry, the impact of the legislation in the U.S. will hit Canadian call centres hard, both directly and indirectly, in coming months.