Lawrence Moule

Nordia

Winning a canadian information productivity award is no small task. This month, CIO Canada publishes the first in a series of articles exploring the complex challenges faced by past winners of this prestigious award. First up, we look at how Nordia VP of Information Technology, Pierre Grimard, pulled out the stops and delivered a major communications project with some of the fastest and toughest contract service levels in the business.

The 10th Lac Carling Congress may have been a watershed event. It marked the emergence of municipalities as the project directors who are taking citizen-centred service delivery beyond the conceptual stage - to a work in progress.

You can't have collaboration without a collaborator. Before Lac Carling X, there was no national organization with a mandate to serve as a municipal voice in collaboration with other levels of government to advance the cause of citizen-centred service. n

The 10th Lac Carling Congress may have been a watershed event. It marked the emergence of municipalities as the project directors who are taking citizen-centred service delivery beyond the conceptual stage

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SAINT-SAUVEUR, QUE. - Senior managers from all levels of government and all regions of Canada paused Sunday at the Lac Carling Congress to hear a tribute to Joseph Galimberti, one of Canada

When it comes to service delivery, governments in Canada have a language problem. No, not the one we all know about. The real service delivery problem is not about the language of speech, but the language of sharing and integrating information.