Lauren Capotosto

Conflict is often the elephant in the room that executives strive to ignore. But no matter how tempting this may be, avoiding conflict gets you nowhere. CIOs must learn the art of productive fighting, says Lynne Eisaguirre, author of The Power of a Good Fight and president of human resources consultancy Workplaces That Work.

CRM applications enable companies to satisfy a customer's unspoken needs and forge personal relationships. But when companies fail to integrate their off-line and on-line data in real-time, it's nothing but customer service mismanagement.

If you want to beat the attackers, you've got to think like a hacker. That's the premise ...

CRM applications enable companies to satisfy a customer's unspoken needs and forge personal relationships. But when companies...