Kathleen Lau

Making social networks part of an existing customer relationship strategy is essential to keeping up with, and responding to, customers on the social Web, according to new Altimeter research. Social CRM vendor Radian6 explains how social CRM is not like a call centre

At a ComputerWorld Canada Tech Insights panel discussion about Linux-based clouds, IBM Canada Linux champion tells how Linux is the past, present and future of cloud computing. University of Toronto

Our readers share their low- to no-investment tips to make a quick dent in IT

The enterprise content management vendor focuses on green IT, mobile apps and high-performance systems over the next five years across its Waterloo, Ottawa and Richmond Hill centres. Plus, 400 new jobs will be created

During the Toronto stop of a Canadian road show to unveil release 2 of business intelligence tool MicroStrategy version 9, one exec explained why classic BI is no good for smart phones. Customers Hudson

In their first appearance as co-CEOs Jim Hagemann Snabe and Bill McDermott said the major change they bring is speed to act on creating offerings and bringing value to customers. An Info-Tech Research analyst says there is much more that fuelled the leadership change

Engineering firm Morrison Hershfield deployed Microsoft Office Communications Server to handle the increasingly distributed projects across its 15 locations in Canada and the U.S. How it helped the firm of 700 capitalize on internal talent

DataCore Software is evangelizing a virtualization strategy that entails server, desktop and storage concurrently from the outset to avoid performance bottlenecks. IDC Canada