Jon Surmacz

In today

It's been a while since CIOs have had to worry about staff turnover. But as the economy picks up, it stands to reason that companies will ramp up hiring efforts and try to lure away your best performers.

More than two-thirds of CIOs say that their CEOs view IT as a cost of doing business - and not, unfortunately, as a business...

More than two-thirds of CIOs say that their CEOs view IT as a cost of doing business

How should CIOs manage their application portfolios? How can a business become more agile? The recently formed Business Technology Management (BTM) Institute is on a mission to answer those questions.

Last year was a good one to be an e-retailer, according to a pair of reports that show all-time highs for both customer satisfaction and sales.

In response to rising attrition and defection rates, financial services companies have made CRM a priority over the past two years, but according to a recent survey, there is work to be done in terms of improving customer loyalty.

In response to rising attrition and defection rates, financial services companies have made CRM a priority over the past two years, but according to a recent survey, there is work to be done in terms of improving customer loyalty.